SEVEN’s executives are committed to 100 percent customer satisfaction. As proof, SEVEN is willing to put its profits on the line during the first year of a client contract. The key to the joint success between SEVEN and its clients starts with defining key performance indicators during the initial stages of the relationship. Through the SEVEN quality assurance (QA) program, clients have the continuous ability to evaluate the delivery of services. SEVEN’s executives then meet quarterly with each client to discuss the QA matrix.
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