During the initial stage of a client relationship and contract implementation, SEVEN’s executives deliver a customized service plan for review. This plan draws on years of experience and a thorough understanding of the customer’s site. The goal is to define success, deliver agreed-upon key performance indicators, evaluate all aspects of the program, and report the results. As partners, SEVEN and its customers validate and proactively apply continual direction to a security program.

The key to joint success starts with defining key performance indicators during the initial stages of the client relationship. SEVEN’s executives are committed to 100 percent customer satisfaction. Through the SEVEN’s quality assurance (QA) program, clients are able to continuously evaluate the delivered services. SEVEN’s executives also meet quarterly with each client to discuss the QA matrix.