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| Level 1 - Pre-assignment Employee Career Development Plan |
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Officers will participate in |
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- Plan development with the human resources manager before being assigned to a client site;
- On-the-job training and a discussion on learning expectations with a supervisor;
- Continued training and development provided by SEVEN; and
- An annual opportunity meeting and career review with supervisors.
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| Level 2 - Basic Officer Training |
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Officers will complete |
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- A minimum of sixteen hours of pre-assignment training, including a skill evaluation test; and
- CPR and Automated External Defibrillator (AED) training.
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| Level 3 - Site Specific Training to Develop Core Competencies |
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Officers will undergo |
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- Sixteen to forty hours of documented training;
- Skill evaluation and assignment certification; and
- Recertification on core competencies after 180 days of employment.
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| Level 4 - Monthly Refresher Training on the Six Sigma Way |
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Officers will provide |
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- A monthly quality assurance evaluation of core competencies;
- Documented results delivered to the customer;
- Evidence that actions have been correct where needed; and
- A review of results and progress in a site Six Sigma meeting.
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| Level 5 - Account Manager Training |
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Officers seeking advancement will pursue |
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- Meetings with SEVEN human resources personnel to discuss options;
- Train-the-trainer sessions;
- Advanced customer service courses;
- Operational oversight;
- Scheduling of personnel;
- Techniques for employee development;
- Financial reviews and management of accounts; and
- Quality assurance the Six Sigma Way.
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| Level 6 - Continual Career Development and Training |
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Officers will expand their knowledge through |
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- A semi-annual review of their continual training and development plan;
- Assessment of talent management with human resources personnel;
- An annual meeting with human resources personnel to review opportunities, and
- Certification on core competencies
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| Level 7 - Certification |
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Officers will pursue professional development through |
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- IFPO Certified Protection Officer (CPO) designation for security officers after one year of employment
- IFPO Certified Protection Officer (CPO) designation for account managers after 180 days of employment
- ASIS International Certified Protection Professional (CPP) designation, the highest certification in the security profession, for account managers after 24 months of employment
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